We were born as an ahead-of-the-time idea.
We saw the future.
BCI and BPO arrived almost together on the marquee. Starting out at the break of
the new millennium when BPO was still toddling in a handful of nations like India,
we’ve come a long way now. BPO 3.0 is ringing loud and sure as a global phenomenon
and quite a few BCI certifications and services have assumed increasing relevance
for professionals, enterprises and nations aiming at leveraging opportunities in
various other process-centered industry sectors, going beyond BPO. Looking back,
2007 was a watershed year for BCI, as almost simultaneous to the release of the
first global version of BCI HCMS standards, BCI established its India office in
the same year, bringing down the costs of credentialing, operations, solutions development
and service-delivery for a wide variety of stakeholders globally. This year was
also marked by the commissioning of the world’s very first BPO online skills assessment
platform – the BCI CREDENT™ and the launch of the invigorated BCI Worldwide
Partnering Program, which would help BCI spread out to 50+ nations by 2012.
BCI shifted gears in 2009. We attained worldwide recognition as the best-designed
cross-domain industry-validated credentials for career-starters, frontline workforce,
team leaders, managers and functional leaders. Our Service Delivery and Talent Management
Master Standards for BPO enterprises and the attendant BSDQ™ and BTMQ™
range of certifications too completed their validations and hit the market. The
BCI Government Advisory Services Group was formed to enable BCI work more effectively
with governments, BPO associations, ICT Boards, Multilateral aid bodies and donor
In 2011, BCI launched the world’s first and the biggest ever BPO knowledgeware development
project in collaboration with leading global publishers. The growing BCI knowledgeware
repository is the world’s very first for process-driven industries like BPO. and
is based on the BCI common bodies of knowledge aligned to HCMS21 Release 3.5. Mid
2012, sensing the huge demand for genuinely skilled and qualified BPO educators
and trainers in developing countries, BCI initiated the world’s first ever International
BPO Educator Development project with the aim of establishing an elite league of
Certified Lead Trainers. Today, BCI certifications and credentialing solutions reach
out to governments, professionals and enterprises spread out across 500+ locations
covering all international BPO, ITES and ICT hotbeds in over 50 countries.