BPO Industry Growth Advisory for Governments

BCI is the partner in arms of all governments seeking to elevate their BPO industries to the next quantum level of global competitiveness. The Government Advisory Services Group (GASG) was created in BCI to work along with governments and government-sponsored bodies involved in promoting BPO industry in their nations and help them develop robust human competence architectures and talent management superstructures, which are a backbone for any industry.

The key GASG services are:

  1. Human Competence Frameworks/ architecture and Standards development and implementation.
  2. Development of National Framework for Certification and Credentialing of BPO talents and workforce.
  3. Service Delivery Systems & Standards development & implementation.
  4. Capacity building and credentialing of BPO professionals and in the propagation of consciousness for talent quality and excellence.

These services will further sharpen beginning October 2013, when BCI formally becomes a member of the CredForce worldwide network. All ground-support, research assistance; footprint & partner management; credentialing process handling and assessments coordination activities of BCI for its worldwide audiences and markets will then be managed by the globally distributed expert shared services network of the CredForce worldwide network.

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