Research Services & Solutions for BPO Industry

BCI’s research activities cover the entire spectrum of aspects critical for BPO service-provider organizations – some of the most path-breaking of which include the global competency quality and abundance studies; national competitiveness researches; talent quality indexing studies; industry performance reports and industry evolution studies.

These services are designed for multiple stakeholders including governments, BPO companies, industry associations. Special teams are now working on Talent Abundance; Industry Competitiveness, Admired Enterprises among others for producing reports like the BCI Asian50 (50 Most Admired BPO Companies in Asia); BCI Global 50 (50 Most Admired BPO Companies Worldwide) and BCI World BPO Human Talent Report.

The key services offered include:

  1. Competitive Advantage Research for national BPO industries.
  2. Industry Health-checks and BPO Eco-System studies for national governments and BPO industry associations.
  3. Human Competence quality research and Talent Management system studies for BPO companies.
  4. System micro-studies for process optimization in BPO organizations.

Beginning October 2013, when BCI formally becomes a member of the CredForce worldwide network. All ground-support, research assistance; footprint & partner management; credentialing process handling and assessments coordination activities of BCI for its worldwide audiences and markets will then be managed by the globally distributed expert shared services network of the CredForce worldwide network.

To know more about how can BCI research add value to your business and BPO Industry write to us at: research@bci.us.org

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