Which BSDQ version should I choose for My Enterprise

BSDQ™ is a must-credential for your BPO enterprise - whether you are a Call Center; Telemarketing company; Customer support center; IT & Technical Helpdesk; Billing company; Collections and Recoveries center; Data-processing center; backoffice services provider; Accounting center or a Payroll processing center. BSDQ™ certification leads your enterprise to the global level of Quality and excellence in service delivery, irrespective of the size or scale at which you operate. BCI offers three variants in the BSDQ™ series – the BSDQ-09™; the BSDQ-14™ and the BSDQ-22™ and all of them help in driving down your operational costs; improve delivery efficiencies; add to client confidence and most importantly, make your enterprise globally competitive.

Small-sized; niche BPOs:

If your enterprise is a specialized BPO service provider – in any domain – with a capacity of 100 or less seats/workstations, and you offer small volume, value added services to a limited number of clients or you are offering standard services to a single client in a particular geography, then BSDQ-09™ is a good starting point. BSDQ-09™ is actually cut-out for your kind of organizations because the SDMS Framework compliance can be accomplished faster, with fewer redundancies and disruptions to operations. In effect, nine strategically identified Service Delivery Quality drivers (SDQ drivers) are installed and activated during the implementation of the SDMS Framework along the journey of attaining the BSDQ-09™ certification. All pre-certification audit, analysis and alignment activities in a country or a geographical zone are handled by the Service Standards Audit Group (SSAG) of CredForce worldwide network , or Authorized BSDQ™ Implementation and Audit Partner (BIAP) in that area.

Please write to us at bsdq@bci.us.org to know more about how to go about getting BSDQ™ certified.

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Mid-sized BPOs:

If your BPO enterprise facility operates anywhere between 100 to 250 seats, BSDQ-14™ is a good idea. Mid-sized BPO service organizations of your kind - with relatively smaller service-market configurations - face unique Quality Management challenges in their service deliveries. Often, they can neither justify sinking investments in elaborate and expensive Service Management systems nor deploy large service quality teams with more expensive Service Management professionals thanks to their limited organic size and geographic footprints. In BSDQ-14™ Certified BPO companies, fourteen strategically identified Service Delivery Quality drivers (SDQ drivers) as enunciated in SDMS Release 1.6 are installed and internalized to create an ecosystem for service delivery excellence. All BSDQ-14™ pre-certification activities in a country or a geographical zone are handled by the Service Standards Audit Group (SSAG) of CredForce worldwide network or by the authorized BSDQ™ Implementation and Audit Partner (BIAP) in that area.

Please write to us at bsdq@bci.us.org to know more about how to go about getting BSDQ™ certified.

arrow_block1.gif Apply for BSDQ-14™ credential now.


Large BPOs:

If your BPO enterprise facility operates 300 seats or more, and has multiple facilities of this size, BSDQ-22™ is a good idea. BSDQ-22™ is by far, the most complex and advanced Service Delivery Quality Standard for your type of organization available anywhere yet in the world. Based on the BCI Service Delivery Master Standards credentialed by the BPO Enterprise Certification Board (BECB), BSDQ-22™ is awarded to organizations that have successfully implemented all 22 of the Service Delivery Quality drivers (SDQ drivers) enunciated in SDMS Release 1.6, and are proven compliant during the BSDQ™ Final Audit. All BSDQ-22™ pre-certification activities in a country or a geographical zone are handled by the Service Standards Audit Group (SSAG) of CredForce worldwide network or by the authorized BSDQ™ Implementation and Audit Partner (BIAP) in that area.

Please write to us at bsdq@bci.us.org to know more about how to go about getting BSDQ™ certified.

arrow_block1.gif Apply for BSDQ-22™ credential now.

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