Talent Management Quality Certification

Stamp "World-Class"
on your Talent Management Systems

The BCI Talent Management Quality certification BTMQ™ is awarded to enterprises showing compliance to the BCI TMMS – Talent Management Master Standards Release 2.0, which promulgates Talent Management excellence along 10 different nodes.

During the audit process, BTMQ™ auditors evaluate how the “excellence drivers” within a “Node” are manifested in its PRATICES; what has been to ensure that the “drivers” undergo change in their complexion to remain RELEVANT to the demands of the market and they are matched to the IMPACTS on value to clients and costs; how have these excellence drivers DIFFUSED vertically and horizontally across the organization; and finally, what has the organization done to ensure a continuous EVOLUTION of its processes so that they are in sync with the changes in technology and service quality expectations of end-customers.

The BTMQ™ series – or the BTMQ™ family – includes two variants – BTMQ-07™ and BTMQ-10™ – applicable for BPO enterprises across service specialization and of all sizes and types. The latest version of BTMQ-07™ also has a variant specially designed for Impact Sourcing companies employing special type of workforce and service delivery processes.

To share your own experiences of implementing quality standards and how have you handled the challenges of change in your organization, please write to us at share@bci.us.org. Your contribution may be published in one of BCI’s newsletters and it might just win you an international appreciation and a BCI professional certification Voucher! Also, there’s a good chance that if your contribution is judged as outstanding, your organization may win a privilege voucher for BTMQ™ certification!

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