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BCI to Breed the First Indigenous Batch of BPO Master Trainers for Mauritius

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BCI to Breed the First Indigenous Batch of BPO Master Trainers for Mauritius

The budding BPO industry in Mauritius received a major boost when BCI (BPO Certification Institute) inked a deal with NCB (National Computer Board) under the ICT (Information and Communication Technology) Ministry, to breed what will be the island’s first ever clutch of internationally certified BPO Master Trainers. TCG Hamilton has been assigned to handle the MTB (Master Trainer Breeding) Project on the ground on behalf of BCI. A special TCG Hamilton team will mount the MTB program aligned to the BCI BGSQ12 workforce development standards. A crack team of the elite BCI Certified Lead Trainers shall be deployed in this marquee project for the ICT Ministry of Mauritius, and post completion of the two-week intensive training program, the trainees will take the online CBMT® assessments for obtaining their prestigious CBMT® certification.

This project envisages making Mauritius self-sufficient in terms of training expertise demanded for developing a large pool of internationally certified BPO workforce. The participant-trainees of the MTB program will be nominated by the Mauritian government, and a special team has been deputed to monitor the project. Notably, the Mauritius government aims at deploying the Master Trainers graduating out of the BCI MTB program to train 5000-7000 individuals for entry level positions in the next 3 years. The TCG Hamilton MTB training program has been woven around the BCI HCMS21 (Human Competence Master Standards) to keep the learnings matched to the BCI CBMT® certification requirements. Expert teams at TCG Hamilton are studying up the needs of the Mauritian BPO industry to fine tune the MTB program. There will be an emphasis on leveraging the bilingual skills of the Mauritians. A vast majority of them know both English and French, and some, even certain Indian languages!

TCG Hamilton offers the world’s only solutions in master-trainer development and large-scale workforce breeding – aligned to the exacting standards of the world leader BCI. The 2 week MTB program is expected to go on steam in the last week of November in the ICT Center of Excellence at Ebene Cybercity in Mauritius.


NYC Partners BCI for World-Class Certification Programs in Sri Lanka

Sri Lanka’s Business Process Outsourcing (BPO) industry is on the move now. According to FCCISL News Alert Weekly Business Highlight 2010, BPO sector is Sri Lanka's fifth largest exporter. BCI research estimates ICTA’s aim of touching USD 1.0 billion by 2016 is quite attainable considering the excellent quality of human resources. This industry can increase only if the BPO talent-pool is increased annually by at least 15000-20000 in Sri Lanka for the next two three years. Looking at the prospects in the BPO sector, the Sri Lankan government is all set to provide an environment that is conducive for the growth of BPO industry.

BCI has been working on strengthening its footprint in Sri Lanka to help the country meet the rising demand of trained and certified BPO professionals in its growing outsourcing industry. National Youth Corps (NYC) under the Ministry of Youth Affairs & Skills development has been appointed as an Authorized BCI Training Provider for carrying out the precertification training, assessment and other activities related and attendant to the operation of BPO certifications of BCI. Together, NYC & BCI have planned to expand BPO industry and its opportunities in Sri Lanka.

NYC is now on its way in completing the establishment of a state-of-the-art ICT-BPO Academy, under license from BCI. NYC will prepare its cadets – more than 10000 over the period of 3 years – for the growing Sri Lankan BPO industry. BCI plans to empower new center island-wide with BPO training and certification capabilities aligned to HCMS21 standards, Release 3.5.Notably, Sri Lanka will need BPO-ready professionals to enter the industry by the end of 2014, it will leverage its strategic BPO advantages, of time zone benefits, low labor costs, large English-speaking population and conducive labor regulations. Expectedly, NYC has drawn up plans to contribute significantly to BPO talent development in Sri Lanka.


ICOS® Top Boss bags the Africa Leadership Award

Prof. Robert Gateru, the Principal of the Nairobi Campus of the Kenya Methodist University (KeMU) was recently honored at the Africa Leadership Awards for his outstanding contributions in the field of human resources development in the African region. KeMU, incidentally, also established Africa’s very first International Center for Outsourcing Studies (ICOS®) licensed by BCI in 2012, and this project was championed by Robert Gateru himself. Robert was nominated for the Africa Leadership Awards by BCI for his significant contribution to BPO talent development in Kenya and East Africa. Notably, Prof. Gateru, under the leadership of BCI, also won USD 500,000 World Bank consultancy grant from ICTA, Kenya for the establishment of the Kenya Centre of Excellence for BPO workforce development. Prof Gateru has also been listed in the Top 40 Under 40 Men in Kenya by the Business Daily newspaper. BCI congratulates Prof Gateru on his achievements.


BCI Deepens Presence in Nigeria – Appoints a Leading BPO as a Training Provider

Since 2009, BCI has been working on strengthening its footprint in Nigeria to help the country meet the rising demand of trained and certified BPO professionals in its growing outsourcing industry. Earlier in the month, BCI appointed Integrated Corporate Services Limited (ICS), one of West Africa’s leading Outsourcing Services providers as an authorized BCI Training Provider. ICS now is on its way to completing the establishment of a state-of-the-art ICT-BPO Academy, under license from BCI. ICS has an impressive nationwide presence, and to start with, it plans to get its own 12000+ workforce BCI certified on HCMS21 framework. This experience should couple well with ICS’ proven knowledge and expertise in outsourcing services delivery, and will place the company ideally for breeding worldclass workforce for BPO. Notably, Nigeria will need around 10000-12000 BPO-ready professionals to enter the industry by 2014 if it wants to leverage its strategic BPO advantages, of time zone benefits, low labor costs, large English-speaking population and conducive labor regulations. Expectedly, ICS has drawn up plans to contribute significantly to BPO talent development in Nigeria.

The ever growing importance of BPO industry could well be ascertained by the interest that multilateral aid organizations are showing in Africa. The World Bank alone has invested $1.5 million in “Access Nigeria” scheme which aims to boost employability and job creation, particularly in the BPO sector. Bharti Airtel is also getting actively involved in job-creation initiatives in Nigerian BPO. The Commonwealth Telecommunications Organization (CTO) has helped Nigeria in formulating sound policy and regulations to commence the development in the IT outsourcing industry in the country.

Looking at the prospects in the BPO sector, the Nigerian government is all set to provide an environment that is conducive for the growth of BPO industry. The Nigerian Computer Society (NCS) has aimed to create 1 million jobs through IT, Call Centers and BPO in 5 years, starting September 2012. ICS, on its own, targets training and certifying at least 3000 individuals by the turn of 2014, and become Nigeria’s only integrated BPO workforce development company offering training & certification solutions to BPO companies and call centers as well. BCI is actively on course to collaborating with organizations like ODIN to develop large-scale BCI certified and trained BPO workforce funded by the government and the World Bank.


BCI & Youth Affairs Ministry in Sri Lanka to Work Together

Sri Lanka’s BPO industry is on the move now. A worldclass Hambanthota IT park is building up and the island’s reputation as a nation of trained accountants is now ready to be leveraged in BPO. A high power delegation of the National Youth Corps (NYC), with members from the Ministry of Youth Affairs and Skills Development, Sri Lanka visited the India offices of BCI in Gurgaon for talks on formalizing a partnership, which will make it possible for NYC to prepare its cadets – more than 10000 – for the growing Sri Lankan BPO industry. BCI plans to empower the 40-center island-wide NYC network with BPO training and certification capabilities aligned to HCMS21 standards, Release 3.5. On the other front, BCI and the Ministry of Youth Affairs & Skills development plan to work together to expand BPO industry and opportunities in Sri Lanka. The next few months are going to be exciting, even as BCI and different components of the Sri Lankan government will collaborate to invigorate Sri Lanka’s promise as a destination for value-added services.

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