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The systems and practices of enterprise management in BPO industry today are dominantly influenced by what the IT and software industry has adopted over the years.
BCI Certification frameworks for outsourcing enterprises have evolved on two quality-excellence tracks over the years “ Talent Management and Service Delivery. The Service Delivery Master Standards...
The BCI service delivery certification BSDQ™ is awarded to enterprises showing compliance to the BCI SDMS - Service Delivery Standards Release 1.3, which promulgates Service Delivery excellence...
The BCI Talent Management Quality certification BTMQ™ is awarded to enterprises showing compliance to the BCI TMMS “ Talent Management Master Standards Release 2.0, which ...
The World needs Certified BPO Talents in Millions.
How many can you Train?
Equally importantly, the BCI global network offers 18 internationally respected certifications for various levels of BPO professionals.
Become a prized BCI Authorized Training Provider and join the elite BCI global network of world’s only BPO & IT training Academies on international BCI HSCMS21 framework offering state of the art BPO training and vendor-neutral IT programs and certifications.
Establish a prestigious Outsourcing Studies department in your institution under technical license from BCI and open floodgates of employment and higher-learning opportunities for your students.
Establish an internationally benchmarked Corporate Training Academy and enjoy seamless talent transformation with in-house, round-the-clock access to the BCI BPO and the SQBA-IT Certification systems.
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