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Essential Mandate for BCI Advocacy Partners

The key mandate of BCI Advocacy partners is to propagate and diffuse the consciousness among BPO Industry stakeholders in their country about following well-structured standards of professional competence, service delivery, and talent management.

In principle, an advocacy partner’s all important role is to help the local government, industry associations, and the BPO companies understand how BCI’s only-for-BPOs standards – HCMS (Human Competence Master Standards) Release 3.5, SDMS (Service Delivery Master Standards) Release 1.6 and the TMMS (Talent Management Master Standards) Release 2.0 can impact the competitiveness and growth of their BPO & ICT Industry.

More specifically, for instance, BCI Advocacy Partners are responsible for taking ahead BCI’s workforce certifications for agents, team leaders, managers, trainers and also for young IT software engineers. Equally importantly, they have to propagate the BSDQ‌® and BTMQ‌® series of certifications in their respective countries by explaining the business importance of these certifications to the local industry players. In the same vein, they will also have to educate BPO stakeholders in their countries about how deploying professionals specially credentialed/certified for their BPO/sKPO industry will elevate its overall competitiveness and business prospects.

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