BPO Professional Certifications
Becoming certified is the best way to stake a claim for a great job or a prized career raise. And in BPO, there’s no qualification more powerful than a BCI credential. BCI is the world’s leading qualifications and skills- and quality standards body for the business process outsourcing space. BCI certifications for BPO professionals are the world’s first and among the most widely chosen pan-domain qualification benchmarks for various roles and positions in BPO service provider organizations. Across 50+ countries, BCI certified professionals enjoy the “preferred talent” status among employers because of their knowledge and professional competence tested on BCI’s rigorous standards and assessment systems. Wherever proven, demonstrated competence is a must, BCI qualifications are becoming a rule.
BCI’s six sharply defined BPO certification clusters – with 18 programs - are tailored for Business Heads, Middle-level professionals heading various functions; Operations Managers, Team Leaders, Senior Agents, and even BPO entrants and career starters. World’s leading training companies have been appointed by BCI as authorized Certification Training Providers in more than 50 countries and these partners offer well-structured certification training through their centers across almost 500 locations worldwide. BCI certifications are founded on the world’s first, most comprehensive, and the only dedicated-to-BPO Human Competence Master Standards (HCMS21 Release 3.5, under current circulation). These credentials have been approved by and are controlled by the BPO Professional Certification Board (BPCB) through its various charters.
Indeed, the latest version of the HCMS21 also include special standards-bits for skills required for Impact Sourcing workers. In accordance, the BCI portfolio now has special Impact Sourcing variants of certifications at the entry/fresher; specialist, team leader, operations manager and leader levels. More than 500,000 people worldwide – a majority of them in Africa – are working in the impact sourcing space currently and BCI has recognized the import of standards and certifications for this growing community. For more details, we may be contacted at impactsourcing@bci.us.org.
To know more about how BCI certification programs can be of help to you in your career, please write to: professionals@bci.us.org.
The efficiency and competitiveness of BPO organizations or BPO-like organizations are increasingly becoming dependent on the quality of supervisory and managerial leadership. CBTS™ - the BCI certification for team leaders is the world’s most advanced and established credential demonstrating highest-caliber supervisory competence for BPO- or process-based set-ups. Special, Impact Sourcing variant of CBTS™ is also available now.
BPO Certifications available at this level:
Certified BPO Team-Lead Specialist (CBTS™)
The CBMT™ is the world’s most premier and ONLY qualification for specialist in training and education for the BPO space. CBMT™ certified trainers demonstrate highest-quality skills of training and developing human resources for organizations where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.
BPO Certifications available at this level:
Certified BPO Master Trainer (CBMT™)
The CBOL™, CBPL™ and CBQL™ are the world’s most premier and ONLY qualifications for senior functional heads working in BPO organizations or in other BPO-like organizations and environments where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes. A special variant of CBOL™ certification is also available for managers working in Impact Sourcing outfits worldwide.
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BPO Certifications available at this level:
Certified BPO Operations Leader (CBOL™)
Certified BPO People Leader (CBPL™)
Certified BPO Quality Manager (CBQL™)
The Certified BPO Business Leader Program (CBBL™) is the world’s first, only, and the most prestigious qualification for heads, CEOs, board members or top management executives of BPO companies.
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BPO Certifications available at this level:
Certified BPO Business Leader (CBBL™)