CCIPAssessment Structure & Plan

As prescribed under HCMS21, Release 3.5, 2012.

Components of CCIP™ Assessment Policy for first-time BCI Registrants

Assessment Category Final Assessment Component Maximum Marks
A1 CCIP™ Domain Knowledge Assessment 300
A2 Keyboarding Skills 50
A3 Computing & Internet-related Operations 50
A4 Language Structure, Vocabulary & Comprehension 100
A5 Verbal Language Skills 100
TOTAL 600

Important Note:

  1. The CCIP™ Online examination seeks to evaluate an examinee’s knowledge about the Customer Interaction domain.
  2. To complete their eligibility for CCIP™ Award consideration by BCI, all CCIP™ registrants have to take all required tests and assessments.
  3. Keyboarding & PC Skills tests/assessments may be conducted in offline mode in some locations.
  4. Verbal English & Speech skills tests/assessments may be conducted in offline mode in some locations.

CCIP™ Domain Knowledge Examination Weights

S. No. Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
1 Concept, Nature & Typology of BPO Services 10
2 BPO Operations & Work Environment 10
3 Personal Effectiveness Principles & Techniques 10
4 Role-profile of a Typical Customer Interaction Professional 10
5 Principles & Techniques of Customer Service & Support 30
6 Principles & Techniques of Remote- & Tele- Sales 30
TOTAL 100

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