How Does CFPA Work?

CFPA™ covers customer support principles; knowledge of how common computer hardware, software and appliances function, and methods and principles of troubleshooting. Aspects related to team-playing, workplace effectiveness, communication and professional etiquette are also covered. BCI Training Partners offer pre-certification training in these areas to help individuals prepare themselves for technical support jobs and also for the CFPA™ certification examination Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CFPA™ examinations do typically match those of technical support professionals who have worked at least for 6 months in such functions or roles.

Certified Customer Interction Professional

Certified Customer Interction Professional

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