How Does CTSA™ Work?
As the graphic below shows, more than 80% of professionals get jobs within two-three weeks of their completing their CTSA™ certification. CTSA™ covers customer support principles; knowledge of how common computer hardware, software and appliances function, and methods and principles of troubleshooting. Aspects related to team-playing, workplace effectiveness, communication and professional etiquette are also covered. BCI Training Partners offer pre-certification training in these areas to help individuals prepare themselves for technical support jobs and also for the CTSA™ certification examination Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CTSA™ examinations do typically match those of technical support professionals who have worked at least for 6 months in such functions or roles.