Critical Areas of BPO People Management Excellence

Areas of Professional Excellence for BPO People Leaders as prescribed under HCMS21, Release 3.5, 2012.

Code Assessment Component
A1 CBPL‌™ Areas of Professional Excellence
  1. Vision of the Future of Business Process Outsourcing (BPO) Industry
    • Contours of change in the objectives & paradigms of Business Process Outsourcing
    • BPO Services of the Future
    • Competitive Landscape of Global BPO Industry
  2. Vision of the Future of People Management in BPOs
    • Emerging & Future Models of BPO People Management
    • Enhancing Global Competitiveness through People Management Excellence
    • New Drivers of People Management Excellence in BPO Organizations
  3. Challenges of Managing Human Resources in BPO
    • People Performance challenges for BPO organizations
    • Culture & Work Environment Challenges for BPO Organizations
    • People Development & Talent Transformation Challenges for BPO Organizations
  4. Role of a BPO People Leader
    • Roles of a BPO People Leader
    • Skills & Competencies of a BPO People Leader
  5. Contribution to People Excellence & Organization Growth
    • Thinking & Implementing Worldclass People Excellence Paradigms
    • Contribution to Business Expansion
    • Contribution to Organization Branding & Reputation
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