Please click here to reach the new BCI website!

Certified BPO Quality Leader (CBQL‌)

CBQL‌™ program is designed for accomplished Quality Management professionals whose careers present an inspiring litany of achievements that include establishing “zero-defect” performance cultures within the organization and impacted service delivery excellence.

  • Spread your acclaim Industry-wide as an Quality Superstar.

  • To become a
    Certified BPO Quality Leader

    Apply for CBQL

Upgrade to become a CBPL‌™ Upgrade to become a CBQL‌™
Learn More
Upgrade to become a CBQL‌™ CBQL‌™ Recertification
Learn More

Verify a BCI credential.

Enter Credential Code to view details.


Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.