BPO Leader Level Certifications

The Shiniest Feather in Your Cap.
The Only Global Certification for Senior BPO Professionals.

Certified BPO Operations Leader (CBOL™) | Certified BPO People Leader (CBPL™)
Certified BPO Quality Leader (CBQL™)

The CBOL™, CBPL™ and CBQL™ are the world’s most premier and ONLY qualifications for senior functional heads working in BPO organizations or in other BPO-like organizations and environments where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.

There are no examinations or assessments mandated by the BPO Professional Certification Board for the BCI leader-level credentials. The awards, instead, are based on a detailed, structured evaluation of applicants’ professional accomplishments; their understanding of complex global issues surrounding excellence in the service/HR/quality functions; their vision about how the practice of these functions in the outsourcing space can be taken to the next level and made to contribute to the growth of the industry.



  • Certified BPO Operations Leader (CBOL™)

    Certified BPO Operations Leader (CBOL™)

    CBOL‌‌™ program is designed for accomplished professionals in BPO service operations whose careers present an inspiring litany of achievements that may have altered the competitive profile of their employer-organizations and elevated their service delivery quality and client-centered activities to the next level.
  • Certified BPO People Leader (CBPL™)

    Certified BPO People Leader (CBPL™)

    CBPL‌‌™ program is designed for accomplished Human Resource professionals and top level People Managers whose careers present an inspiring litany of achievements that may have altered the cultures and climates of their employer-organizations and elevated their people-performances and talent management activities to the next level.
  • Certified BPO Quality Leader (CBQL™)

    Certified BPO Quality Leader (CBQL™)

    CBQL‌‌™ program is designed for accomplished Quality Management professionals whose careers present an inspiring litany of achievements that include establishing “zero-defect” performance cultures within the organization and impacted service delivery excellence.


Who Should Apply for BCI Leader-level certifications?

CBOL™, CBP‌L™ and CBQL™ are unmatched global qualifications for all professionals who desire to lead their function in large BPO organizations and to grow fast in their careers as senior managers in the middle management rung. The following have been benefitting the most over the last several years from the BCI Leader-level qualifications:

  • Individuals who desire to leap into the bigger league of employers but who have been working for some years as Managers in small BPO companies or in other team-based, process-oriented work environment in other types of organizations.
  • Individuals currently working in non-BPO environments as senior Managers or department heads, but who now desire to join the middle management in large BPO organizations.
  • Professionals already working as department/functional Heads or similar positions and who now want an international qualification in their functional areas to further their career growth. BCI receives a high number of CBOL™, CBPL™ and CBQL™ applications from professionals across the world who are working in telecom, banking, insurance, retail and IT services industries and who now wish to break into the BPO industry.



Certification Benefits


  1. Global Recognition

    CBOL™, CBPL™ and CBQL™ have emerged as the most preferred international qualifications for senior management positions in BPO companies and in other organizations having process-oriented work environment as they are in the elite international league of high-performers with illustrious accomplishments in their professional roles, ethics and visionary contributions to their industry.
  2. Career Advantage

    Being a CBOL™, CBPL™ or CBQL™ means enjoying the international qualification advantages and becoming globally visible and mobile resources with even higher salaries and perks.

    CBOL™, CBPL™ and CBQL™ certified professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to various dimensions of functional leadership involving technology, process knowledge and high doses of leadership capabilities.
  3. Employer Benefits

    CBOL™, CBPL™ and CBQL™ qualified professionals prove precious assets for their employers because, they infuse new professional energy in the organization and help make the work-culture and environment global. Most typically, CBOL™, CBPL™ and CBQL™ qualified individuals can help start and establish new horizontals and verticals.
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