CBPM Assessment Structure & Plan

As prescribed under HCMS21, Release 3.5, 2012.

Components of CBPM™ Assessment Policy for first-time BCI Registrants

Assessment Category Final Assessment Component Maximum Marks
A1 CBPM™ Online Assessment 300
M1 Management Assignment Report/Dissertation 200
R1 Referee Feedback Reports 200
TOTAL 700

Important Note:

  1. To complete their eligibility for CBPM™ Award consideration by BCI, all CBPM™ registrants have to furnish Referee Reports.
  2. Referee Reports are feedbacks from the Registrant’s senior/supervisor/managers on areas like Registrant’s work performance, professional competence and ethics.
  3. Referee Reports are to be filled-in online on the BCI Assessment portal by Registrant’s superiors as mentioned above. The registrant shall be given a portal link which (s)he has to share with her/ his referees. The referees will then go online on this link and fill-in the Report and submit.
  4. All CBPM™ registrants have to write a report on an Assignment topic given by BCI or a Dissertation. This is a mandatory requirement for all registrants and there cannot be an exception to this.
  5. These Assignment Reports/Dissertatios have to be written in MS Word in a BCI- prescribed format and submitted online on designated locations on the BCI Assessment Portal as instructed by the CTP or by BCI through email communication.
  6. A typical Assignment Report/Dissertation would have a word-count of 7000 and carry 200 marks.

CBPM™ Domain Knowledge Examination Weights

S. No. Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
1 Understanding of the Business Process Outsourcing (BPO) Industry 15
2 People Management Function in BPO Organizations 20
3 The Profile of a BPO People Manager 15
4 Principles & Techniques of People Management in BPO Organizations 40
5 Contribution to Other Functions and Organization Growth 10
TOTAL 100

Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.