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CBQM Program of Study

The BCI CBQM™ program is renowned worldwide as the most comprehensive qualification for career growth amongst professionals managing quality function.

It covers all critical knowledge, techniques and skills related to important aspects like service standards definition; quality policy design; enterprise-wide quality planning; quality management principles and quality control systems development and implementation.



  • CBQM™ Program Coverage

    CBQM™ Program Coverage

    They define the world’s first, most widely applicable and the most comprehensive skills standards for BPO and IT professionals. Aligned to the international HCMS21 and HCMS21i standards, the BCI  Knowledge and Competence Pre-requisites for various roles and positions perfectly cover all skill needs of global BPO & IT professionals. They also define the curricula for trainings for these certifications.  



  • CBQM™ Assessment Structure

    CBQM™ Assessment Structure

    Experience Credent™ - the world’s only BPO dedicated and most sophisticated assessment engine of BCI. Astride a worldwide network of authorized BCI Assessment Centers, and calibrated to HCMS21 and HCMS21i, the BCI Assessment system works on the world’s most rigorous standards on professional competence in IT and BPO.

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