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Certified BPO Quality Manager (CBQM)

CBQM™ program is designed for dynamic Quality Management professionals whose wish is to grow in their careers and handle more challenging roles in Service Delivery Quality management of large BPO organizations.

  • You have been a Quality Champion.
    Here's your finest Trophy.

  • To become a
    Certified BPO Quality Manager

    Apply for CBQM

The applications/registrations for this program based on HCMS21 Release 3.1 have closed for now and shall re-open on November 20, 2013 based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.
Please submit your preliminary application now for the January 2013 examination. Please note that you will be required to make payments only after the formal acceptance of your application.

IMPORTANT: All the CBQM™ registered students (15th October 2013 and before) can take special examinations in Jan/Feb 2014 at BCI authorized assessment centers. Please note that BCI will be conducting CBQM™ examination based on HCMS21 Release 3.5 ONLY from March 2014 onwards.
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