BPO Manager Level Certifications

The 4 BCI certifications – CBOM™, CBPM™, CBTM™ and CBQM™ - are the world’s only, and the most premier qualifications available for professionals handling managerial responsibilities in operations, HR, quality and training functions in the BPO industry and also in other similar industries where skilled teams deliver services for clients/customers in documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes. Successful completion of these programs leads to the award of BCI credentials and a permission to use the CBOM™/CBPM™/CBTM™/CBQM™ designations.

CBOM™/CBPM™/CBTM™/CBQM™ certified professionals have proven knowledge and competence in critical dimensions of their respective functional areas and can work across multiple business domains and verticals. For many years, BCI certified managers have been proving themselves as ideal choices for functional leader roles in their organizations.



  • Certified BPO Operations Manager (CBOM™)

    Certified BPO Operations Manager (CBOM™)

    CBOM‌‌™ program is designed for senior professionals in BPO service operations whose wish is to grow in their careers and handle more challenging role of managing operations of a large BPO organization.
  • Certified BPO People Manager (CBPM™)

    Certified BPO People Manager (CBPM™)

    CBPM‌‌™ program is designed for senior Human Resource professionals who wish to grow in their careers and handle more challenging roles in the People Management function of BPO organizations.
  • Certified BPO Training Manager (CBTM™)

    Certified BPO Training Manager (CBTM™)

    CBTM‌‌™ program is designed for Training & Development professionals who wish to grow in their careers and handle more challenging roles in the training function of BPO organizations.
  • Certified BPO Quality Manager (CBQM™)

    Certified BPO Quality Manager (CBQM™)

    CBQM‌™ program is designed for dynamic Quality Management professionals whose wish is to grow in their careers and handle more challenging roles in Service Delivery Quality management of large BPO organizations.


Who Should Opt for BCI Manager-level certifications?

BCI certifications are an unmatched global qualification for all professionals managing the people, service delivery, training and quality functions – especially in BPO companies and call centers – and who desire to grow fast in their careers as Managers. The following have been benefitting the most over the last several years from the CBOM™/CBPM™/CBTM™/CBQM™ qualifications:

  • Individuals who desire to leap into the bigger league of employers but who are currently working as Managers in small BPO companies or in team-based, process-oriented work environment in other types of organizations.
  • Individuals currently working in non-BPO environments as Managers in departments like service delivery, HR, quality, customer care, MIS, accounts processing, technical support, IT maintenance etc., but who now desire to join the middle management in large BPO organizations.
  • Professionals already working as Managers and who now want an international qualification in their functional area to further their career growth. BCI receives a high number of applications from African professionals working in telecom, banking, insurance, retail and IT services industries and who now wish to make a lateral entry into the BPO industry.



Certification Benefits


  1. Global Recognition

    BCI Manager certifications have emerged as the most preferred international qualifications for professionals and executives handling (or who are shortly) going to handle managerial responsibilities in BPO companies and in other organizations having process-oriented work environment. The fact is that BPO organizations and also large companies and government organizations worldwide feel more confident working with CBOM™/CBPM™/CBTM™/CBQM™ certified professionals as they are in the elite international league of high-performers – well trained in their functions.
  2. Career Advantage

    Being a CBOM™/CBPM™/CBTM™/CBQM™ means being an elite BCI alumnus – and a part of the illustrious BCI pool of worldclass BPO professionals. CBOM™/CBPM™/CBTM™/CBQM™ qualified professionals, therefore enjoy the international qualification advantages in their careers and become globally mobile resources with high salaries and perks.

    CBOM™/CBPM™/CBTM™/CBQM™ professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles involving technology, process knowledge and high doses of managerial capabilities.
  3. Employer Benefits

    CBOM™/CBPM™/CBTM™/CBQM™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.
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