CBSS‌ Critical Areas of Professional Knowledge & Competence

Areas of Knowledge & Competence Pre-requisites for Business/Back-Office Process Specialists as prescribed under HCMS21, Release 3.5, 2012.

Code Assessment Component
A1 CBSS‌™ Domain Knowledge
  1. Trends & Developments in Business Process Outsourcing
    • Trends in Business Process Outsourcing
    • Developments in Business Process Outsourcing
  2. Principles & Techniques of Professional Effectiveness Enhancement
    • Increasing Professional Effectiveness Through Personal Image & Brand
    • Enhancing Productivity through Effective Time management
    • Enhancing Professional Effectiveness Through Performance Planning
    • Managing Interpersonal Relationships & Conflicts
    • Increasing Professional Performance through Effective Stress Management
    • Managing Personal & Professional Growth
  3. Contemporary Back-Office & Business Processing Services
    • Latest Developments in Back-Office Services domain
    • Knowledge about Commonly Outsourced Back-Office Services Tasks and Activities
    • Skills & Techniques Demanded in Back-Office Services
    • Metrics in Back-Office Services Delivery
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