Please click here to reach the new BCI website!

CCIS Assessment Structure & Plan

As prescribed under HCMS21, Release 3.5, 2012.

Components of CCIS‌™ Assessment Policy for first-time BCI Registrants

Assessment Category Final Assessment Component Maximum Marks
A1 CCIS‌™ Domain Knowledge Assessment 300
R1 Referee Feedback Reports 200
TOTAL 500

Important Note:

  1. The CCIS‌™ Online examination seeks to evaluate an examinee’s knowledge about the Transaction Processing domain.
  2. To complete their eligibility for CCIS‌™ Award consideration by BCI, all CCIS‌™ registrants have to furnish Referee Reports.
  3. Referee Reports are feedbacks from the Registrant’s senior/supervisor/managers on areas like Registrant’s work performance, professional competence and ethics.
  4. Referee Reports are to be filled-in online on the BCI Assessment portal by Registrant’s superiors as mentioned above. The registrant shall be given a portal link which (s)he has to share with her/his referees. The referees will then go online on this link and fill-in the Report and submit.

CCIS‌™ Domain Knowledge Examination Weights

S. No. Areas of Professional Knowledge to be Assessed Proportional Weightage in Exam (in %)
1 Trends and Developments in Business Process Outsourcing 15
2 Principles & Techniques of Professional Effectiveness Enhancement 15
3 Advanced Principles & Techniques of Customer Service & Support 35
4 Advanced Principles & Techniques of Remote- & Tele- Sales 35
TOTAL 100

Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.