Certified Customer Interaction Specialist (CCIS‌)

CCIS‌™ Certification proves your readiness for more challenging roles in customer service, teleselling, helpdesks, collections, frontdesks and reservations in premier hotels, telephone companies, airlines, travel companies, BPO organizations, customer contact centers and banks.

  • You are well
    above the Noise.

  • To become a
    Certified Customer Interaction Specialist

    Apply for CCIS

The applications/registrations for this program based on HCMS21 Release 3.1 have closed for now and shall re-open on November 20, 2013 based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.
Please submit your preliminary application now for the January 2013 examination. Please note that you will be required to make payments only after the formal acceptance of your application.

IMPORTANT: All the CCIS‌™ registered students (15th October 2013 and before) can take special examinations in Jan/Feb 2014 at BCI authorized assessment centers. Please note that BCI will be conducting CCIS‌™ examination based on HCMS21 Release 3.5 ONLY from March 2014 onwards.

What Careers can CCIS‌™ prepare you for?

  • Customer interaction specialists in Contact Centers
  • Frontdesks and Receptions of starred hotels, restaurants, shopping arcades
  • Customer Information Desks in Passport Offices, Embassies, Airport Lounges, Airport Check-in Counters, Hospitals etc.
  • Customer Support Centers of appliance makers, computer companies, mobile operators etc.
  • Customer Helpdesks in Banks, Telecom Companies and other types of organizations
  • Teleselling
  • Loan Recoveries and Collection Centers
  • Customer Handling in Travel & Ticketing companies, shopping malls, hyper-stores etc.

Percentage of professionals from various industry segments choosing CCIS‌™

Percentage of professionals from various verticals choosing CCIS‌™


CCIS‌™ Assessment Snapshots

CCIS‌™ Logo

Based on the updated Knowledge & Competence Pre-requisites under HCMS21 Release 3.5.

Exam Code : CD0-001
Maximum Marks : 500
Passing score : 70%
Languages : English (Soon also in: French, Spanish, Chinese & Arabic)
Assessment Component
1. CCIS‌™ Domain Knowledge Assessment
No. of Questions: 75
Lenth of Test: 90 Minutes
2. Referee Feedback Reports
Upgrade to become a CCIS‌™ Upgrade to become a CBTS‌™
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Upgrade to become a CBSA‌™ CCIS‌™ Recertification
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