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Become a CTSS‌ Certificant

a.  I am a CTSA‌™; how to become a CTSS‌™?

You just need to upgrade and it is easy. You can upgrade to CTSS‌™ - Certified Technical Support Specialist – six months after attaining your CTSA‌™ Certification. A majority of CTSA‌™ certificants choose to upgrade to CTSS‌™ rather than recertify, because the CTSA‌™ credential is actually valid and relevant most in the first year of an agent’s career and the CTSS‌™ suits professionals more second year onwards of their career. Upgrading to CTSS‌™ is easy. There will be frequent reminder emails from BCI and from other BCI partners and you simply have to click the links mentioned in these communications, or log into your BCI account and register for your upgrade to CTSS‌™. Please click on the links below to know more.

When can you Upgrade to CTSS‌™ from CTSA‌™

The best time to apply for an upgrade to CTSS‌™ is exactly six months after attaining your CTSA‌™ credential. In fact, most CTSA‌™ certificants choose to upgrade to CTSS‌™ instead of recertifying for CTSA‌™ when their CTSA‌™ is two months away from expiry. However, do pay attention to various upgrade offers and schemes frequently emailed to you by BCI. You may actually save a lot on upgrade voucher costs.

If you have already recertified for CTSA‌™ once, then an upgrade to CTSS‌™ is the only option, because BCI does not allow a second recertification for CTSA‌™. In that case, if your upgrade application is NOT received by BCI till two weeks before the expiry of your CTSA‌™ certification, your upgrade request will be only processed as a fresh CTSS‌™ application and you will have to pay the applicable full CTSS‌™ fee.

How to Upgrade from CTSA‌™

Upgrading from CTSA‌™ is a simple 3-step process:

  1. Register for CTSS‌™ through the Upgrade Link
    You can enroll for your upgrade directly with BCI on one of the BCI portals or take the assistance of any of the authorized BCI training providers nearest to you. Once you register and pay the required fee, you will receive the CTSS‌™ upgrade Voucher and all other relevant information about your training and assessments etc., through email including the details of your upgrade application. You will qualify for the CTSS‌™ upgrade after completing the upgrade formalities as mentioned in Step 2 below. Indeed, do remember to enroll early if you want to enjoy the fee benefit!
    arrow_block1 Click here to apply for an Upgrade to CTSS‌™!
  2. Complete Upgrade Requirements
    Once you have applied for an upgrade to CTSS‌™, you are required to complete the following BCI-prescribed formalities after logging into your account:

    • Submission of your latest Curriculum Vitae in the format available on the CTSS‌™ application section of the BCI portal.
    • Get the Online Backoffice Services Experience Career Report documenting key aspects of your learnings and achievements since attaining the CTSA‌™ certification as instructed.
    • Take the CTSS‌™ Upgrade examination. This examination contains only TWO sections as against the four sections of the standard CTSS‌™ Certification examination, which non-CTSA‌™ applicants are required to take. You can schedule your examination by choosing online a particular date and time combination from the BCI Examination Schedule available in the examination section.
  3. Get the Certification Decision
    You are there now. If you qualify all prescribed BCI norms on Knowledge and Competence Prerequisites and all required submissions are complete, you become eligible for the award of the CTSS‌™ credential and you can expect your CTSS‌™ Credential Pack to reach you within 30-35 days from the date of award.



b.  I have no other BCI Certification; how can I become a CTSS‌™

Attaining the CTSS‌™ qualification as a new applicant is a simple five-step process:

  1. Become a Primary Member
    To become a primary user member simply apply for the desired certification on the BCI website and you will receive an application process email with link for registration portal.
  2. Register for CTSS‌™
    Complete the registration and payment process as instructed in the registration process email/communication sent to you in the step 1.
    arrow_block1 Click here to apply for CTSS‌™ now!
  3. Train & Prepare for the CTSS‌™ Certification Assessments
    Training is NOT a mandatory requirement for CTSS‌™. In certain countries, BCI offers the option of self-study, and in many others, you may be referred to train with a BCI Authorized Training Provider. You shall be duly informed about your options in the BCI email sent to you carrying your registration confirmation information.
  4. Take the CTSS‌™ Certification Assessments
    You can take the CTSS‌™ Certification Examination on the scheduled date and time – everything online! You can take the CTSS‌™ examination minimum after 15 days of registration and should complete your examination maximum within 1 year from the date of registration. In addition to the online examination, you may have to make some assignment or documentary submissions as well.
    arrow_block1 Click here to review the Assessment Process for CTSS‌™!
  5. Certification Decision
    If you qualify all prescribed BCI norms on Knowledge and Competence Prerequisites and have completed your submissions, you become eligible for being considered for the award of the CTSS‌™ credential. You can expect your CTSS‌™ Credential Pack to reach you within 30-45 days from the date of declaration of the award decision.
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