CTSS‌ Candidacy Requirements

Candidacy requirements define the parameters on the basis of which an applicant shall be evaluated fit for applying for a particular BCI certification. Candidacy requirements will vary across certifications.

Educational Requirements

Applicants for CTSS‌™ should have a decent exposure to computer-use and have preferably completed at least 14 years of formal education at the time of applying for CTSS‌™, with minimum 1 year of coursework in computers hardware/software. Typically, most CTSS‌™ applicants worldwide complete their A-Level/O-Level/Higher Secondary/12th grade before applying. In fact, in many Asian and African countries, applicants with an undergraduate degree or those who are just graduating out of the university have often proven to be better prepared for harnessing their CTSS‌™ qualification - than their counterparts who are yet to go to university or college.

Professional / Work Requirements

BCI prescribes a minimum of 6 months of work experience of handling typical or common service processes related to post-sales support to customers of operating systems, application software, laptops, PCs, printers, scanners, broadband services, routers and networking etc.

Applicants who come from non-BPO backgrounds,
are required to have minimum 18 months of associate level experience in typical or common service processes related to post-sales support to customers of operating systems, application software, laptops, PCs, printers, scanners, broadband services, routers and networking etc., in recognized organizations in telecommunications, information technology, Electronics and consumer products.

For applicants who have a BPO or a call center background,
the minimum prescribed work requirement is six months of technical support & troubleshooting experience as agents; associates; representative or a similar position in recognized technical support centers; BPO organizations or customer support outfits.

For applicants who have the BCI CTSA‌™ certification,
the minimum prescribed work requirement is minimum 3 months of technical support & troubleshooting experience as agents; associates; representative or a similar position in recognized technical support centers; BPO organizations or customer support outfits.

Age

Ideally, an applicant should have completed 18 years of age at the time of applying for CTSS‌™. There is no upper age bar, however for any BCI certification program.

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