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CTSS‌ Program

The Certified Technical Support Specialist Program (CTSS‌™) is a global qualification available across 50+ countries. The CTSS‌™ is a powerful & complete international qualification for Technical Support services professionals. Successful completion of the program leads to the award of the CTSS‌™ credential and a permission to use the CTSS‌™ designation. CTSS‌™ certified professionals have proven knowledge and competence for handling complex service delivery roles in important tech-support horizontals like set-up support, troubleshooting; multilevel support etc.

CTSS‌™ is among the world’s most comprehensive Technical Support services competence qualification because of its rigorous inclusion of all possible knowledge and competence aspects surrounding the technical support services delivery profession: including advanced aspects of technology-assisted handling of customer support and troubleshooting for a wide range of electronic equipment, software and hardware manufactured by clients.

CTSS‌™ is awarded to individuals who successfully complete the requirements as prescribed by the BPO Professional Certification Board (BPCB). These requirements primarily include submissions of proofs of competence accumulated through formal learning and past work and/or qualifying the online CTSS‌™ examinations organized worldwide in various authorized BCI centers on dates specified in the BCI Assessments Calendar.

Though prior training for CTSS‌™ is not mandatory under BCI policies, preparation for CTSS‌™ examinations can certainly be done by applicants: either through self-study, or by training with any of the authorized BCI Training Providers, including independent BPO/IT training academies, as well as International Centers for Outsourcing Studies in universities operating in various countries. Also, employer-BPO organizations across the world have been making in-company arrangements for this training for their senior agents, who have been selected for the CTSS‌™ program.

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