How Does CTSS™ Work?
CTSS™ covers advanced principles and practices in customer support and troubleshooting for common computer hardware, software and appliances. Aspects related to peer-leadership, conflicts management and collaborative functioning are also covered. Though practical work experience can never be replaced, the levels of knowledge and acumen assessed during the CTSS™ examinations do typically match those of technical support professionals who have worked at least for 1 year in such functions or roles. Also, if you already have a valid BCI CTSA™ certification, you are exempted from the CTSS™ certification examinations