BPO Specialist/Agents Level Certifications

Available across 50+ countries, the BCI certifications for BPO workforce/ agents/senior agents are the world’s most powerful international qualifications for young professionals in not only the BPO space, but also in other industries like hospitality, travel, banking, telecom and retailing.

These certifications cover the most important and popular career areas like Customer Interaction, Backoffice Services, Accounting Services and Technical Support and expand career-growth opportunities for individuals who are 1-2 years old in their jobs.

Successful completion of the BCI specialist-level programs leads to the award of the CCIS™, CBSS™, CFPS™, or the CTSS™ credentials and a permission to use them as designations. CCIS™, CBSS™, CFPS™, or the CTSS™ certified professionals have proven knowledge and competence to function in multiple roles and job-contexts and environments in their respective domains.



  • Certified Customer Interaction Specialist (CCIS™)

    Certified Customer Interaction Specialist (CCIS™)

    CCIS‌™ program is designed for Customer-Service professionals in BPO organizations who now desire to grow faster in their careers and attain frontline leadership roles sooner than later.
  • Certified Backoffice Services Specialist (CBSS™)

    Certified Backoffice Services Specialist (CBSS™)

    CBSS‌™ program is designed for professionals working in transaction processing BPO companies as Associates and who now desire to handle more challenging roles and tasks and move to frontline leadership positions sooner than later.
  • Certified Financial Process Specialist (CFPS™)

    Certified Financial Process Specialist (CFPS™)

    CFPS‌‌™ program is designed for individuals who have been working on Finance and Accounting processes in BPO companies for some time and now wish to grow into more challenging roles and lead teams soon.
  • Certified Technical Support Specialist (CTSS™)

    Certified Technical Support Specialist (CTSS™)

    CTSS™ program is designed for professionals working in Tech-Support BPO organizations and who now desire to take on more challenging roles and rise to supervisory/team lead roles as soon as possible.


Global choices for the BCI Agent-level BPO certifications in %

Global choices for the BCI Agent-level BPO certifications in %




Who Should Opt for BCI Specialist-level certifications?

CCIS™, CBSS™, CFPS™ and the CTSS™ are unmatched global qualifications for young professionals who desire to grow fast in their careers in customer service, sales, backoffice Services, Accounting Services or Technical Support. The following have been benefitting the most over the last several years from the these qualifications:

  • Individuals who desire to leap into the bigger league of employers but who are currently working in small outfits and setups as agents, executives, representatives, or officers in BPO companies; call centers, telemarketing companies; collection centers and similar organizations offering services to their clients
  • Individuals currently working in small offices but who now desire to grow into officers or executives in leading hotels, hospitals, travel companies, telecom companies, department stores and government offices and public utility companies.
  • Individuals working in less-organized jobs and who now desire to move to bigger organizations or switch to the more organized and better-paying companies.
  • Professionals already working in small companies or banks or government offices and who want international qualifications in their job areas.



Certification Benefits


  1. Global Recognition

    CCIS™, CBSS™, CFPS™ and the CTSS™ have emerged as the most preferred international qualifications for young professionals with 1-2 years of work experience. BPO companies, contact centers, telemarketing companies and customer service departments of banks, hotels, hospitals and telecom, travel and airline organizations worldwide feel more confident working with CCIS™/CBSS™/CFPS™/CTSS™ professionals who are in the elite international league of high-performers.
  2. Career Advantage

    Being a CCIS™/CBSS™/CFPS™/CTSS™ professional means being an elite BCI alumnus – and a part of the illustrious BCI pool of worldclass BPO professionals. CCIS™/CBSS™/CFPS™/CTSS™ qualified professionals, therefore enjoy the international qualification advantages in their careers and become globally mobile resources with high salaries and perks.

    CCIS™/CBSS™/CFPS™/CTSS™ professionals manage to deliver more and better in their jobs in large organizations thanks to their wider and deeper perspective built through a proven exposure, experience and success in handling the most challenging roles related to all dimensions of the customer relationship management function.
  3. Employer Benefits

    CCIS™/CBSS™/CFPS™/CTSS™ qualified professionals prove precious assets for their employers not only because they tend to raise the bar for performance, productivity and service quality, but also because, they infuse new professional energy in the workplace and help make the work-culture and environment global.

    Most typically, CCIS™/CBSS™/CFPS™/CTSS™ qualified individuals deploy almost immediately on new processes and can immerse quickly in new horizontals and client verticals. They don’t gestate for long and begin turning in the expected work-performance in more complex processes, horizontals and verticals much quicker than their non-certified counterparts.
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