CBTS™ Program of Study

The BCI CBTS™ program is renowned worldwide as the most comprehensive preparatory qualification for accounting services professionals.

It covers all critical knowledge, techniques and skills related to important aspects like planning & supervision and managing productivity, performance, conflicts and motivation of teams and contribution to work culture and environment



  • CBTS™ Program Coverage

    CBTS™ Program Coverage

    They define the world’s first, most widely applicable and the most comprehensive skills standards for BPO and IT professionals. Aligned to the international HCMS21 and HCMS21i standards, the BCI  Knowledge and Competence Pre-requisites for various roles and positions perfectly cover all skill needs of global BPO & IT professionals. They also define the curricula for trainings for these certifications.  



  • CBTS™ Assessment Structure

    CBTS™ Assessment Structure

    Experience Credent™ - the world’s only BPO dedicated and most sophisticated assessment engine of BCI. Astride a worldwide network of authorized BCI Assessment Centers, and calibrated to HCMS21 and HCMS21i, the BCI Assessment system works on the world’s most rigorous standards on professional competence in IT and BPO.

Please Note: JavaScript is not enabled in your web browser. In order to enjoy the full experience of the BPO Certification Institute's website, please turn JavaScript on. If JavaScript is disabled, some of the functionality on our website will not work.