Get Current Employees Certified
Getting your Agents, Team Leads, Managers and senior executives certified on international standards makes a tremendous impact on your company’s operational excellence program and all-round service delivery culture. BCI studies over the years have clearly indicated that BPO organizations operating through internationally qualified employees and managers grow and expand their business faster; build stronger and better brand identities; grapple with and leverage change more confidently; control their bottomlines better, and accumulate bigger bargaining capabilities. The 6-level, 18-program strong BCI credentials bouquet presents a complete people-development solution to even the largest of BPO enterprises.
What’s more, certified workforce and managers add that hard-to-beat appeal for prospective clients as well. If you have a strong training department, you can conveniently add the BCI certification at the end of your training regimen.
BCI Training Partners across the world or a dedicated team in CredForce can assist you in aligning your training curricula to the BCI international HCMS21 framework and they can organize certification assessments in the BCI Authorized Centers in their premises.